In the scenario of technological progress, data-based management and new challenges, the public service will have to reinvent itself.
A Brava study shows a new profile for the server of the future, which will be encouraged to be more of a problem solver than an equipment operator.
Innovation in recent decades has been the cradle of the debate on the efficiency of public services and the modernization of processes, which are still manual in much of Brazil, especially in cities.
This agenda has gained space in governments. The General Managers understand that only technology can keep promises, results that are indicators of success and, above all, an effective service to citizens.
The activities of approximately 54,000 federal government employees can be automated starting in 2030, when these employees will be able to retire.
The data is from the National School of Public Administration and reveals that this movement is expanding over time. The number should exceed 90,000 occupations in 2050.
The replacement of server activities with automation is driving a change in focus, with less operational and more complex tasks to meet the challenges of the future that is just around the corner.
In this scenario of a shortage of servers, no strategy is capable of generating efficiencies, reducing expenses and improving services without thinking about putting part of the government’s work on automatic pilot.
Process automation is the use of technology and the integration of systems and data to improve and control the flow of work.
It can be used in any field or government sector and reduces workload by reducing the need for manual tasks. It is also an effective antidote to human error, as the system performs most in-service validation and verification without help from anyone.
In a project approval scenario, the analyst no longer needs to calculate construction parameters, such as occupancy rate or registration of approved areas.
Autopilot also dispenses with the manual work of a server to update the taxpayer registry, establish the municipal registry, as well as carry out feasibility inquiries for the opening of companies and businesses. The possibilities are endless.
General managers have the opportunity to increase their results, deliver more in less time, and direct public servants to more complex activities, without compromising the budget or violating the Fiscal Responsibility Law.
The municipality of Varginha, in Minas Gerais, invested in automation to open activities that were paralyzed due to the high demand for labor and the lack of people and time.
With the approval of projects implemented 100% digitally in the Ministry of Works and Planning, public servants were able to dedicate themselves to updating the cadastre, which meant an increase in collection for the municipality.
Technology is adopted in the construction of a new logic in the provision of public services. It’s not about replacing human labor with automation, it’s about integrating technology to reduce overhead and increase efficiency.
Florianópolis is an example of how process automation can help employees focus on more strategic and essential activities for the sustainable growth of the city.
The capital of Santa Catarina adopted a declarative permit, which can be issued immediately to engineers, architects and technicians in charge of works on single-family homes.
All stages of the process are carried out by the digital platform, without human intervention. Automation allowed analysts the time they needed to perform other tasks that no machine could replace.
Automation can start with basic operations, but they are critical to the proper functioning of the overall machine. It bridges the gap between new technologies and legacy systems, allowing for greater efficiency from the counter to the interior and above-average quality for residents.
